THIS WEEK'S CHALLENGES
Posted on: 12-May-2011
Every company faces obstacles and we know that as we grow, we too will have challenges that we need to overcome. Last week PayPal has discontinued their services to our members due to no fault of Club Asteria. This occurred when approximately 50 members fraudulently misused their Club Asteria membership and PayPal accounts and we asked PayPal for assistance in dealing with this issue. PayPal’s response to our request for help was to discontinue their service to us.
We understand that PayPal deals with many problems and may not know who is right and who is wrong when an inquiry of this nature is made. Unfortunately their immediate action was to discontinue our services without further consideration and freeze all of the funds that our members had paid to Club Asteria via PayPal. PayPal is an excellent payment processor that provides wonderful services and we have always respected and appreciated the services that PayPal has offered. I am sure you can all understand how disappointing this PayPal action was to everyone here at our staff and to all of our members, especially since we have never had a complaint concerning PayPal before. Our legal counsel is handling this and we hope that in the near future we can resolve this matter and restore PayPal services to our members. Again, we want to ensure every member that we did absolutely nothing wrong pertaining to our PayPal account.
Our revenue this week has been severely affected and gone down substantially as a result of both our members and e-commerce clients not being able to purchase our goods and services by paying with PayPal. In fact, many of their purchases had to be returned because payment could not be accepted. Until we can resolve this matter with PayPal we urge all of our members to use either AlertPay, CashX or Towah payment processors. We have been searching for additional payment processors and are already evaluating some of their services and hope to introduce alternate payment processors soon.
We are very sorry for this inconvenience and the interruption of payment services to so many of our members, but our mission continues forward. We are dedicated to providing income opportunities, educational benefits, cash transfers through mobile transmissions all over the world and to provide aid to people who can’t help themselves. Together we will continue to grow and make a positive difference in the world.
Andrea Lucas
Managing Director
Managing Director
P.S.: Please also note that only members who have signed off on the Code of Ethics and Conduct, Terms of Service and Policies and Procedures, have kept their subscription up to date and have read the News within the past 5 days, have participated in today’s revenue sharing.